How much is shipping?
Shipping will be calculated when you start checking out. Orders over $150 qualify for free shipping in the lower 48 state*.
*Orders between $150-$500 qualify for free ground shipping.
How will my order arrive?
What's the minimum order?
$75.00 is the minimum order.
Can I add to my order once I have placed it?
Yes, contact our customer service team at firstname.lastname@example.org
Can I cancel my order once I have placed it?
Why can’t I apply two promotions?
Only one promotion at a time is applicable to your order. Promotions are ONLY offered on products and exclude Crescent Foods Gift Card.
What shipping provider do you use?
We ship via FedEx. At times your order can be shipped via UPS.
What if some of the items I want to purchase are out of stock?
Seasonality and weather take part in the way we farm, which affects what items are available from time to time. If you find an item that is out of stock, please click ‘Notify Me When Available.’ When we add more inventory to this particular item, you will receive an email reminder that this item is now available.
Can you ship to my post office box?
We cannot ship to P.O. Boxes. Please make sure you verify that the shipping address is correct and can be delivered to. If you have special instructions, please add them in the comment section when you checkout.
When can I expect my order?
Due to the perishable nature of our products, we only ship on Monday through Thursday. This ensures that all products will be received prior to the weekend.
We try to process every order within 2 to 5 business days, if not sooner. You will get an email with tracking information as soon as your order leaves our facility.
How is my order kept cold during the shipping process?
Each box shipped from our facility contains an insulated cooler, packed with dry ice to keep it cold.
Will my order be shipped frozen?
Our products are frozen prior to being shipped. This ensures the meat arrives at your home at a safe temperature.
What if my order is partially thawed upon receipt?
It is possible that a portion of your order may not arrive completely frozen, especially when the weather is very warm. We suggest consuming any beef within 7 days and any poultry within 3 days. If any of your order is warm to the touch, we suggest discarding that portion and giving us a call. Use a food thermometer to measures the internal temperature of raw meat and poultry. Raw meat and poultry should measure at 40 degrees Fahrenheit to ensure food is safe to consume. We take food safety and shipping our products very seriously. We take as many measures as possible to ensure your order arrives in a safe condition.
How should I store the products, once they arrive?
As long as the meat is cool to touch you may cook or refreeze it with confidence.
For more information on poultry and meat safe handling click here
How long will my package be in transit?
The following map will allow you to see approximately how long your package will be in transit. Please note that we allow only a maximum of 4 days for a package to be in transit.
How will I know when my order has shipped?
You will receive a confirmation email when you place your order. We will also notify you when your order has shipped and send you a tracking number for your package.
Can a product be returned?
Once the product leaves our facility, we are not able to accept returns. When dealing with a perishable product, ensuring that the cold chain was never broken is required. When it leaves our hands, we are unable to guarantee that the product is safe for resell.
How do I safe handle/dispose of dry ice?
Your safety is our priority. So, please ensure you follow our tips on properly handling Dry Ice. Please don't touch with bare hands. Leave it in the box and let it DISSOLVE in a well VENTILATED area. In addition, it shouldn't be disposed of down a drain. PLEASE KEEP AWAY FROM KIDS AND PETS!
Will my delivery arrive if I’m not home?
Yes! You will receive a shipping confirmation of what day your order will ship. If delivery times need to be changed, you can do so by following the link in the confirmation email.
What is your delivery area?
We ship to the 48 contiguous states in the USA. We hope to expand our delivery area in the future.
Where can I go to learn more about your products?
The following page can help with your questions about our products, https://crescentfoods.com/faq/