FAQs

It is the responsibility of the customer to input the correct address on their order. We are unable to change the shipping address on an order once it has been placed. 

Find our Drive-Up Program FAQs here.

What is your processing time?

We try to process every order within or before 5 to 7 business days, if not sooner (we are closed on weekends), however, during times of influx in orders, Holidays, and/or promotions, this may result in a longer processing time. You will get an email with tracking information as soon as your order leaves our facility. 
We appreciate your patience!
Can I schedule when my order is delivered?
 
We are not able to schedule deliveries. We do not have guaranteed dates in which we ship out or deliver orders. Rest assured; our Team does their best to ship out orders, as soon as possible.​*If you are expecting to travel, we recommend you place your order after your return.

How much is shipping?

Shipping will be calculated when you start checking out. Orders over $150 qualify for free shipping in the lower 48 state*. 

*Orders over $150 qualify for free ground shipping.

How will my order arrive?

Please click here to view our gallery!

What's the minimum order?

$75.00 is the minimum to make a purchase, prior to shipping costs and/or taxes that may apply. Orders under $75.00 may be cancelled. 

Can I cancel my order once I have placed it?

At the moment, we are unable to cancel or modify orders, once they are placed; this also includes adding or removing products.

Why can’t I apply two promotions?

Only one promotion at a time is applicable to your order. Promotions are ONLY offered on products and exclude Crescent Foods Gift Card. 

Terms & Conditions: Promotions, sales and discount codes?

Promotions, sales and discount codes are not valid on and can not be applied to pervious purchases. Offers are valid while supplies last. Promotions, sales and discount codes are subject to specific dates. Crescent Foods reserves the right to cancel offers at any time in its sole discretion. All promotions and discount codes have a one-time use per customer. 

What shipping provider do you use?

We ship via FedEx. At times your order can be shipped via UPS. 

What if some of the items I want to purchase are out of stock?

Seasonality and weather take part in the way we farm, which affects what items are available from time to time. If you find an item that is out of stock, please click ‘Notify Me When Available.’ When we add more inventory to this particular item, you will receive an email reminder that this item is now available.

Can you ship to my post office box?

We cannot ship to P.O. boxes. Please verify that the shipping address is correct and can accept deliveries. If you have any special delivery instructions, we encourage you to reach out to the Carrier once you have you have your tracking information so that they may assist you with your request.

When can I expect my order?

Due to the perishable nature of our products, we ship Monday through Friday. We now deliver on Saturday with FedEx Home Delivery Service.

We try to process every order within or before 5 to 7 business days, if not sooner, however, during times of influx in orders, Holidays, and/or promotions, this may result in a longer processing time. You will get an email with tracking information as soon as your order leaves our facility. 


We appreciate your patience!

How is my order kept cold during the shipping process?

Each box shipped from our facility contains an insulated cooler, packed with dry ice to keep it cold.

Will my order be shipped frozen?

We take all measures to ensure the meat arrives at your home at a safe temperature. Our products are frozen prior to being shipped. This ensures the meat arrives at your home at a safe temperature.  Each box shipped from our facility contains an insulated cooler, packed with dry ice to keep it cold.

What if my order is partially thawed upon receipt?

It is possible that a portion of your order may not arrive completely frozen, especially when the weather is very warm. We suggest consuming any beef within 7 days and any poultry within 3 days. If any of your order is warm to the touch, we suggest discarding that portion and giving us a call. Use a food thermometer to measures the internal temperature of raw meat and poultry. Raw meat and poultry should measure at 40 degrees Fahrenheit to ensure food is safe to consume. We take food safety and shipping our products very seriously. We take as many measures as possible to ensure your order arrives in a safe condition.

How should I store the products, once they arrive?

As long as the meat is cool to touch you may cook or refreeze it with confidence. 

For more information on poultry and meat safe handling click here 

How long will my package be in transit?

The following map will allow you to see approximately how long your package will be in transit. Please note that we allow only a maximum of 4 days for a package to be in transit.

How will I know when my order has shipped?

You will receive a confirmation email when you place your order. We will also notify you when your order has shipped and send you a tracking number for your package.

Can a product be returned?

We are not able to accept returns. 

How do I safe handle/dispose of dry ice?

Your safety is our priority. So, please ensure you follow our tips on properly handling Dry Ice. Please don't touch with bare hands. Leave it in the box and let it DISSOLVE in a well VENTILATED area. In addition, it shouldn't be disposed of down a drain. PLEASE KEEP AWAY FROM KIDS AND PETS!

Will my delivery arrive if I’m not home?

Yes! You will receive a shipping confirmation of what day your order will ship. Kindly, continue to check your tracking information, as it is updated. If you may not be home at the time of the expected delivery, we recommend sharing your tracking information with a friend or family member, who may place your products in a freezer upon arrival. 

What is your delivery area?

We ship to the 48 contiguous states in the USA. We hope to expand our delivery area in the future.

Where can I go to learn more about your products?

The following page can help with your questions about our products, https://crescentfoods.com/faq/ 

Where can I go to learn more about your reward program?

To learn more about our rewards program, click rewards on the menu bar on top of this page or click here! 

Please note at this time we can not transfer points to new accounts or return points that have been redeemed for an award (even if the award has not been used) back to your reward program account.